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Conflict and Grievances Management (PSIO 5204 ): Course Contents

This unique course is designed to provide a comprehensive understanding of the major perspectives and theories relating to the conflicts its resolution at various stages in organizations. Further, an overview of current industrial issues and related couns

Course Outline

Course Contents:

  1. Introduction: Nature of Conflict
  2. Intrapersonal and Interpersonal conflict
  3. Intrapersonal and Intergroup Conflict
  4. Theories of Conflict Management
  5. Management and Prevention
  6. Communication and Conflict Management
  7. Exercises for Resolving Conflict in Organizations
  • Case Studies Issues in Industrial organizational setting (with special emphasis on Pakistani industrial scenario)
  • Employee motivation and moral, Wellbeing and Mental Health, Employee Attitude, Talent management, Harassment, Bullying, Discrimination/Prejudice, Career Management/Development, Other related issues

Course Outline

  1. General grievance procedures
  2. Disciplinary actions: Non-compliance
  3. Rules for grievance
  4. Management Strategies
  • Skills necessary for industrial conflict resolution and grievance
  • Mediation and moderation strategies
  • Communication strategies
  • Behavioral strategies
  • Rational approaches of conflict resolution
  • Coaching and Mentoring
  • Eclectic Strategies
  • Exit interviews