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Consumer Behavior: Course outline (MKT-511)

Course description

Consumer Behavior (CB) is a Degree level course designed to enhance students understanding of how and why consumers purchase (or do not purchase) goods and services. It will guide students’ exploration and desire in to the field of consumer behaviour. The course covers complex types of decision making processes that affect consumer behaviour influences internally and externally.  CB is a very exciting and satisfying discipline in marketing. Students will appreciate the essence of this unit and its contribution to global development.  This course will explore and identify market identities and various sources of influence with the way consumers think and learn from market related information. The knowledge and understanding gained from this course can be utilized in the market place to make rational decisions to satisfy consumer needs and wants and remain loyal to products.

Course content

  • Consumer-Customer; Pyramid Framework,
  • TP-TA-TM Concepts in Consumer Behavior
  • Segmentation, Positioning
  • Case Study: HBS - Suzuki Samurai
  • Behavior Types & Family
  • Lifestyle Characteristics, Communication Processes
  • Decision-Making,
  • Systematic Decision-flow Model
  • Impact of Market Strategy & Research
  • Case Study: Gatorade
  • Role of the Marketing Mix,
  • Information Processing

Course content

  • Stages in Buyer Data Processing,
  • Organizational Buying Behavior - Industrial Markets
  • Characteristics of B2B Buying Behavior,
  • Organizational Buying Behavior - Consumer Markets
  • Attitudes; give Final Project brief
  • Impact of Culture on CB
  • Motivation and its influence on CB
  • Case Study: HBS - P&G
  • Corporate Image - Perception - Brand – Product
  • Social Class (es)
  • Personal Influence and the Opinion Leadership
  • Impact of Change on CB
  • Impact of Innovation & Technology on CB

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