1.Management in health care
- Becoming a manager, Transitioning from patient care to management , Mentoring
- Large health-care organizations, Management of other health-care settings
- Mid-level managers, People management, A manager’s sense of perspective, And industriousness, Horizontal communication, Vertical communication
- Other contemporary people management issues, The nature of work , Workforce diversity, Racial/ethnic diversity, General gaps , Financial issues
- Implementation of plans , Managers and patients ,Managers in health care
2.Legal and ethical responsibilities
- Rights and duties , Remedies , Legal concerns of managers , Contracts , Torts
- Professional malpractice, Managers and harm to patients.
- Employment laws, Background checks and other credentials , Patient consent
- Patient confidentiality Bill of patients’ rights , Duties of organizations
- Managerial ethics , Conflicts of interest
3.Communication responsibilities
- Oral communication, Formal meetings , Job interview sessions
- Telephone communications, Conducting business meetings , Group presentations
- Teleconferences, Written communication , Memoranda and letters
- E-mails, Posted announcements , Reports , Manuals, Proposals
- Web pages and other publications , Communication and health literacy
- Communication hurdles , Overcoming communication hurdles
- The message , The method, Listening , The grapevine
4.Professional development, Competence, and expertise
- The professional development continuum: from competence to expertise
- Activities that promote professional development
- Evaluation of competence and professional development
- Mandatory continuing education. Reexamination, Professional portfolio
- Professional development planning, Possible evaluators of professional
- Career advancement, Organizational impact on professional development