Total Quality Management: Course Outline MGT-502

• TQM and its Concept
• Quality Parameters / characteristics
• Limits and Tolerances of acceptance
• Quality Inspection and Qualification of Inspector
• Generic Production / Transformation/ Operation Model
• Product Standards and Standards Institutions
• Stages of Quality
• Statistical Quality Control and its Charts  
• TQM Philosophies by Different Quality Gurus and Experts
• Conversion Strategy of TQM Philosophies into TQM Practices
• TQM Tools & Techniques
• System Standards for Quality Assurance
• Types of ISO Audits
• Technology Intervention      
• TQM Awards
• Indigenous Quality initiatives and Practices
• As a Muslim Manager of Quality

By the end of this course, it is expected that the student should be able to

• Implement the principles and concepts inherent in a Total Quality Management (TQM) approach to managing a manufacturing or service organization.
• Understand the philosophies--including similarities and differences--of the gurus of TQM in order to better evaluate TQM implementation proposals offered by quality management organiza­tions and consultants.
• Successfully implement process improvement teams trained to use the various quality tools for identifying appropriate process improvements.
• Assess exactly where an organization stands on quality management with respect to the ISO 9000 quality management standard and the Baldrige Award criteria